FAQ's
Wheelchair
How do you transport me in my wheelchair?
Max Care has specially designed vans for the most secure and safe transportation for people in wheelchairs. No lifts or hydraulics, just an easy comfortable ramp into our specially designed van. Seven-point tie down with comfortable positioning in your private personal ride.
What if my wheelchair is oversized and heavy – can you still take me?
Our ramp limit is 34 inches outside to outside. If needed, we do have wide wheelchairs that can work and can transfer you to.
Stretcher
Is your service cheaper than a local ambulance?
Since we are non-medical, we are not providing medical advice to any facility or hospital that we are transporting to. This means that as non-medical provider we can offer service at a reduced rate compared to Medical Ambulance. It also means that since we are not communicating to a hospital, we are not providing vitals or are administering aid to a patient. Any type of emergency transport that requires any of the above should require a licensed ambulance with medical personnel in attendance.
Can you transfer me from a hospital directly to a rehab facility?
Yes. And, we can transfer you from a hospital directly to a nursing home or to your home, too – in a wheelchair, stretcher or walker?
Can you also accommodate stretcher-chair transportation?
Yes. Our vans are designed to accommodate stretcher and wheelchair. Stretcher chairs generally fall into those dynamics. Some chairs may not, keep in mind the ramp width is 34 inches which is our only limitation.
Ambulatory
What is ambulatory?
Ambulatory refers to a patient who is walking with assistance. For instance, a patient may need a cane or walker for balance.
General Questions
How do I know you will be on time?
We are committed to punctuality through our strict quality control measures. When we drop you off for your appointment, we'll provide a callback 15-20 minutes before you finish. In most cases, we will be waiting for you when your appointment concludes.
How do I know I am safe with your driver if I am alone?
We take patient privacy and safety very seriously. Our drivers undergo a rigorous vetting and training program. Each vehicle is equipped with GPS tracking devices to monitor speed, braking, and acceleration, as well as cameras. Wheelchairs are securely fastened with a seven-point tie-down. We also hold monthly team safety meetings to maintain high standards. Our security measures are on par with medical ambulances.
How do I know you will be there when I finish my appointment?
We request that you or someone on your behalf call us approximately 15-20 minutes before you're ready to be picked up. Our goal is to be waiting for you.
How important is the patient experience to your company?
At MAX CARE Transporation, we are deeply compassionate about our patients, which is our primary objective. We keep the radio off to facilitate conversation, and our drivers ensure a respectful and calm driving experience for a smooth ride.
Does Medicare and Medicaid pay for your services?
Yes, but only through your provider with a pre-arranged transport.
Can I smoke in your vehicle?
No, Smoking of any kind is not permitted in our vehicles.
Do you transport children?
Yes. However, all children must be accompanied by a family member or caregiver over 18 years of age. We frequently transport pediatric patients.
Can you take me to visit my family for a holiday or private event?
Yes, we service all of the United States. Wherever you need to go, let's go!
